Frequently Asked Questions

Shipping & Orders

How long does shipping take?
Please allow 3–7 business days for USPS Ground Advavtage shipping.

Do you ship internationally?
We are not currently shipping international.

How are fragile rocks and minerals packaged?
We carefully wrap all fragile items to ensure they arrive safely.

Can I track my order?
Yes! You will receive a tracking number once your order ships.

Are your rocks and minerals natural/authentic?
Yes, all of our rocks and minerals are natural and authentic.

How do I care for my crystals and minerals?
Keep them away from direct sunlight and moisture. Gently clean with a soft dry cloth.

Do you sell wholesale?
Please contact us for wholesale inquiries.

Can I request a specific type of rock or mineral?
Yes! Reach out to us and we'll do our best to source what you're looking for.

Where is your physical store located?
1700 Tainter Street, Menomonie, WI

What are your store hours?
Monday & Thursday: Noon - 6pm

Friday, Saturday, & Sunday: 11am - 5pm

Tuesday & Wednesday: By Appointment

What payment methods do you accept in store?
We accept cash, credit/debit cards, and PayPal

What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition.

What if my item arrives damaged?
Please contact us immediately with photos and we will make it right.

How do I know which crystal is right for me?
Trust your intuition! You can also reach out to us for guidance.

Do you offer gift wrapping?
Yes, gift bags are available upon request.